AHA Strategic Plan AHA FYB2020 - FYB2024 Strategic Plan AHA FYB2020 Annual Plan AHA FYB2020 EOY Report AHA FYB2021 Annual Plan AHA FYB2021 EOY Report AHA FYB2022 Annual Plan AHA FYB2022 EOY Report

AHA FYB2020 Annual Plan

Auburn Housing Authority
FYB2020 Annual Action Plan

Board Approved: November 24, 2020
Resolution No: FYE2021-012

Section I: Action Plan Overview

A. Summary
The FYB2020 Annual Action Plan sets forth a specific plan for achieving the goals and objectives outlined in the Five-Year Strategic Plan for FYB2020 - FYB2024. The activities undertaken to achieve the goals and objectives are expected to commence July 1, 2020 and be substantially complete by June 30, 2021 to include the following categories:

1. Resident Services
2. Project-Based Voucher Units
3. Housing Choice Voucher Program (formerly known as Section 8)
4. Information Technology
5. Affordable Housing
6. Human Resources
7. Finance
8. Public Relations and Marketing

B. End of the Year Performance Report
At the end of the fiscal year (June 30, 2021), AHA will report on the accomplishments of completing the goals and objectives outlined in the FYB2020 Annual Action Plan.

C. Funding to Address Needs
During FYB2020, AHA anticipates utilizing the following funding sources to address the objectives outlined in the FYB2020 Annual Action Plan:

1. Rental Income
2. Operating Reserves
3. Grants (public and private sector)
4. HCV Administrative Fees
5. Other funds that may become available and eligible for use to fund goals and objectives

D. Coordination of Efforts
If necessary, AHA will coordinate its effort with the public and private sectors in carrying out the goals and objectives of the FYB2020 Annual Action Plan.

Section II: FYB2020 Goals and Objectives

This section of the Annual Action Plan provides a description of the activities to be undertaken to achieve the goals and objectives outlined in the Five-Year Strategic Plan for FYB2020.

A. Resident Services
The goals and objectives below will be managed by the Public Relations and Compliance Department.

Workshops and Counseling Sessions

Goal
During FYB2020, AHA plan to offer workshops in an effort to promote self-sufficiency and needs of HCV participants/PBV residents.

Objective
1. Housekeeping
2. Credit Counseling
3. Budgeting
4. Domestic Violence
5. College Preparation
6. Housing Counseling
7. Online and Miscellaneous Webinars

Education, Recreation, and Miscellaneous Activities

Goal
During FYB2020, AHA plans to offer HCV participants and/or PBV residents school-aged children and college students with educational support and enhance recreational activities.

Objective
1. Donate school supplies
2. Comply with supportive service requirements
3. Sports activities for children
4. Scholarship Fund
5. Resident Advisory Board: Increase participation
6. Voter registration drive
7. COVID-19 testing and supply kits
8. Food pantry

B. Project-Based Voucher Units
The goals and objectives below will be managed by the Multi-Family Housing Department.

Program Administration

Goal
During FYB2020, AHA desires to maintain a high performer status in managing project-based voucher (PBV) units.

Objective
1. Maintain a monthly occupancy rate of 96% or higher
2. Decrease outstanding balances and reduce tenant write-offs
3. Reduce evictions and unit abandonment
4. Setup online rent payment
5. Setup electronic lease renewal and execution
6. Setup rental drop box
7. Offer online resident portal
8. Utilize electronic notification system
9. Setup Web Document Manager
10. Maintain current banning list and posts at each site
11. Panic button at front counter

Site Improvements

Goal
During FYB2020, AHA plans to enhance its residential sites by improving aesthetics, security, etc.

Objective
1. Drake: maintain empty lot
2. All Sites: Security - Additional police patrol/Neighborhood Watch Program (coordinate with APD)
3. All Sites: Site beautification
4. All Sites: Additional streetlights (where needed)
5. All Sites: Street improvements (where needed)
6. All sites: Assigned parking
7. All Sites: Resident information board (covered in Plexiglas)
8. Auburn Day Care Centers Improvements (as needed)

Maintenance

Goal
During FYB2020, AHA desires to maintain a high level Maintenance Program.

Objective
1. Comply with PCA requirements
2. Work order monthly completion rate 95 - 100%
3. Housing Quality Standard (HQS) inspections rate 98 - 100%
4. Preventive maintenance on all public housing units
5. Turnaround time on vacant units in 13 days

C. Housing Choice Voucher (HCV) Program
The goals and objectives below will be managed by the HCV Department.

Program Administration

Goal
During FYB2020, AHA desires to maintain a high level HCV Program.

Objective
1. SEMAP Score 90 - 100% to maintain high performer status.
2. Maximize funding and voucher utilization for all funded programs

Participants

Goal
During FYB2020, AHA desires to improve and enhance services to HCV participants.

Objective
1. Visa or MasterCard prepaid cards or direct deposit for participants that receive a utility allowance check
2. Administer the HCV Homeownership Program
3. Administer the HCV Family Self Sufficiency Program
4. Administer Foster Youth Initiative vouchers
5. Apply for various voucher programs based on NOFA and local need
6. Comply with MTW Cohort #1 requirements
7. Setup online Participate Portal
8. Setup electronic notification system
9. VASH: Enhance partnership with VA, maximize voucher utilization, and apply for additional VASH vouchers

Landlords

Goal
During FYB2020, AHA desires to improve and enhance services to HCV landlords.

Objective
1. Develop marketing strategy to increase landlord participation
2. Offer landlord incentive in an effort to increase participation

D. Information Technology
The goals and objectives below will be managed by the Public Relations and Compliance Department.

Information Technology Improvements

Goal
During FYB2020, AHA desires to improve and enhance its information technology in an effort to have information accessible for those served and to improve effeciency.

Objective
1. Annual website updates
2. Initiate MFH Resident and Landlord Portal and Virtual Services
3. Initiate HCV Participant Portal and Virtual Services
4. Initiate HCV Landlord Portal and Virtual Services
5. Initiate HR employee online portal
6. Internet access for resident
7. Expand server capacity
8. Compliance cameras at all sites

E. Affordable Housing:
The goals and objectives below will be managed by the CEO.

Goal
During FYE2020, AHA desires to increase the supply of affordable housing for low and moderateincome families.

Objective
1. Acquire property for low-income housing development (multi-family/single-family)
2. Redevelop project-based units owned by AHA's affiliate and managed agencies
3. Apply for funding to expand affordable housing opportunities

F. Human Resources
The goals and objectives below will be managed by the Human Resources Department.

Goal
During FYB2020, AHA desires to enhance services to employees.

Objective
1. Setup online employee portal
2. Improve inter-office relations

G. Finance
The goals and objectives below will be managed by the Finance Department.

Administration

Goal
During FYB2020, AHA plans to implement various activities in an effort to improve the overall performance of the Finance Department.

Objective
1. Employee cross training and professional development
2. Provide technology needs to enhance job performance
3. Achieve financial goals to receive high performer rating
4. No audit findings related to the financial performance
5. Develop a HUD-compliant system to track CARES Act funding/ exp.
6. Close end of the month processing by the 15th of each month (exceptions due to end of the year processing)

Accounts Payables and Accounts Receivables

Objective
1. Process all billing in an accurate, timely, and efficient manner
2. Ensure intercompany receivable balances are current
3. Reduce end of year receivable balances
4. Ensure accounts payable vendor balances remain low

Procurement

Objective
1. Complete procurement for standard contractors for emergency/as needed basis
2. Complete procurement for vendor lists for maintenance materials
3. Complete procurement for HCV Prepaid Cards for program participations
4. Utilize SACS Contract Module
5. Prepare/monitor contract log to ensure all contracts remain current
6. Develop a cohesive HUD-compliant procurement and contract management system

Purchasing and Inventory

Objective
1. Fully utilize SACS Mobile Inventory System
2. Perform inventory valuations on quarterly basis
3. Minimize outstanding purchase orders at fiscal year end

H. Public Relations and Marketing
The goals and objectives below will be managed by the Public Relations and Compliance Department.

Administration

Goal
During FYB2020, AHA desires to implement various marketing strategies to enhance communication with clients and the general public.

Objective
1. Increase social media following and website subscribers
2. Publish quarterly newsletter
3. Enhance website and social media postings

I. Monitoring
The CEO will monitor the progress of completing or substantially completing all goals and objectives in the FYB2020 Annual Action Plan. Quarterly goal updates will be required by each department to ensure the goals will be completed or substantially completed by the end of the fiscal year (June 30, 2020).